Food and Beverage Operations Online Short Course
Food and beverage operations are at the heart of restaurants, cafés, coffee shops, catering businesses, and other hospitality enterprises. This course provides a practical introduction to the key principles involved in managing successful food and beverage services.
Whether you are an owner, manager, supervisor, or employee, success in this industry requires more than technical knowledge. Strong communication, customer service, teamwork, and leadership skills are essential for building positive relationships with both customers and staff.
This course explores the fundamentals of hospitality and food service operations while helping you develop the interpersonal and management skills needed to thrive in a fast-paced and customer-focused industry.
LESSON 1: THE INDUSTRY
- Introduction
- Subdivisions
- The tourism industry
- The events sector
- Hospitality sector
- The catering service sector
- Skills and considerations for working in the service sector
- A focus on teams
- Review what you have been learning
LESSON 2: THE WORKPLACE
- Introduction
- Leadership
- Customer facing skills
- Service skills
- Handling food
- Food purchasing
- Money issues
- Review what you have been learning
LESSON 3: KITCHEN OPERATIONS
- Introduction
- Kitchen workflow
- Cooking methods
- Common kitchen equipment
- Choosing packaging materials
- Review what you have been learning
LESSON 4: ALCOHOLIC BEVERAGE MANAGEMENT
- Introduction
- Creating a drinks menu
- Alcoholic drinks
- Wines
- Spirits
- Liqueurs
- Aperitifs
- Cocktails
- Review what you have been learning
LESSON 5: BEVERAGE MANAGEMENT
- Non-alcoholic beverages
- Hot drinks
- Cold drinks
- Review what you have been learning
LESSON 6: FOOD MANAGEMENT
- Introduction
- Food menu planning
- Pricing menus
- Stock management
- Review what you have been learning
LESSON 7: LEGAL, HEALTH AND SAFETY ISSUES
- Introduction
- Licenses and legalities
- Workplace health and safety
- Management of hazards & risk
- Trade practices and fair trading (including signage)
- Review what you have been learning
- Final assessment
Take the Next Step in Your Hospitality Career
Develop practical skills in food and beverage operations and prepare yourself for opportunities in one of the world's largest service industries.